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Privacy Policy

Privacy Policy

Privacy Policy and handling of personal information
State Bank of India, Seoul Branch, South Korea
November 24th 2015


To become a bank that enjoys the confidence of our customers and become the customers’ bank of choice, at this Bank, we observe the relevant laws and ordinances as well as the other standards relating to customers’ personal information, conform with the various regulations, etc. of the Bank that relate to personal data protection, and make every effort to conduct appropriate management and maintain accuracy and confidentiality in line with the following ideas.

Purposes of Acquiring Information

We acquire the personal information of customers so that our transactions with customers progress securely and soundly and so that customers can be provided with better financial products and services. In concrete terms, the information is used for such purposes as checking the identity of a person, checking various conditions for doing business, and introducing new products and services to the customer. Personal information is used within the scope of the purposes of acquisition and shall only be used as far as necessary for carrying out business and shall not be used for a purpose other than the intended purpose.

Types of Information to be acquired

The most general types of information to be acquired are the address, name, date of birth, sex, and telephone number of the customer. In addition to these types is the information requested from the customer when transactions are commenced.

Information Acquisition Method

Once adequate security measures are taken, customer information may be mainly acquired using mail, and electronic devices such as the internet and telephone.

Use and Provision of Information

The Bank shall not use or externally provide customer information except in the following cases:

(In this situation, the said third party is investigated, the necessary contracts are concluded, and other measures required under the laws and ordinances are taken.)

Information Management Method

Appropriate measures are constantly taken so that customer information can be kept accurate and up-to-date. In addition, to prevent the loss, destruction, falsification, and leaking, etc. of the personal information of customers, we take appropriate information security measures such as measures against unauthorized access and computer virus countermeasures. In addition, we ensure that any company handling the personal data of customers, etc. on consignment from the Bank also enforces rigorous management.

Applications for Disclosure, Correction, or Discontinuation from the Customer

[Disclosure and Correction]
Unless there is a particular reason, we approve customer requests for the disclosure of their own information after checking that the applicant is the person concerned. In addition, if the information about the customer is inaccurate, we modify it so that it is accurate. Apply at the inquiries desk detailed below. Please note that actual costs may be billed for disclosure.

[Discontinuation]
If a customer does not want to receive introductory materials by direct mail, mail, telephone, or email, etc., apply at the inquiries desk detailed below. From then on, we shall discontinue handling your information.

Customer Inquiries and Complaints

[Inquiries]
Direct all applications relating to the disclosure, correction, and discontinuation of the use of personal information as well as any questions about points that are not clear to the telephone number given below.( Reception Hours: 9:00 a.m. to 5:00 p.m. , Excluding weekends, public holidays, and the year-end/New Year business holiday)

{Seoul Branch} Office address:
20th Floor, Kyobo Building, 1 Jongno, Jongno-gu, Seoul, 03154

{Contact}
Sungmum Yi, Deputy C.E.O (Credit & Operation) Tel. 02-737-6312
Mr. Vivekanad Vivek, AVP (Loan, Admin & Remittance) Tel. 02-737-6311

Joint Use of Personal Data

The Branch will jointly use customers’ personal data as follows:
Joint Use among Group Companies

[Purpose of Use]

[Items of Personal Data to be jointly used]

[Scope of Joint-users]
State Bank of India and its subsidiaries

[Person responsible for the security of Personal Data]
State Bank of India, Seoul Branch, (“Branch”)

ModificationsThe above information may be modified as a result of amendments to the law and other reasons. In that case, the latest version will be available to the public at the Branch office or on the website of the Branch.

OTHER POLICIES

AGREEMENT ON BANK TRANSACTIONS Download
SAVINGS ACCOUNT RULES Download
CONFLICT OF INTEREST MANAGEMENT POLICY Download
ORDINARY ACCOUNT RULES Download
TIME DEPOSIT RULES Download
COMPLAINT FORM Download

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Working Hours

Mondays to Fridays
9.00 am to 4.00 pm
[Except Saturdays, Sundays and Public Holidays]